Our Philosophy
Our customer comes first! Storer associates are recognized to be our most important customers, as well as strategic partners upon whom we rely. We appreciate our customers - we want to deserve their friendship and their confidence. We treat our customers as we wish to be treated. We want to help them improve their business - we listen and we respond to their needs. We recognize that the owner or end user is ultimately paying the bill and our decisions are guided by the best long run interest of that owner.

We tell it like it is! We are up front and honest with our customers - we intend to be fair to our customers and we expect fairness in return. Integrity and truthfulness are the foundation of our credibility and justify the trust we need from our customer.

We are positive and creative! We have a "can do" attitude! Our marketing emphasis is to seek needs or problems to which we can offer solutions - any need or any problem related to HVAC or mechanical systems or to our technical skills! We are continually broadening and improving our capability - looking for better ways - new ideas - new products.

We sell value! Quality and low cost are seldom compatible! We choose to sell value - we want to be the best and sell the best products and services - we can only distinguish our company by our persistence to offer value.

We are one team! Storer Equipment associates are one team with a shared goal to work cooperatively to exceed customer requirements.

We do things right! Each of us, individually and collectively, is working hard to realize our full potential. We aspire to world class performance that we understand can only be realized by doing things right the first time.

We accept leadership responsibility! We recognize that we are a trendsetter in our commercial HVAC market - we hold ourselves to the highest standard - we strive to provide a catalyst for positive change while being sensitive to traditional relationships of our industry. We influence our market through our strategic planning and strive to make our associates and customers as comfortable as possible with change.

We strive for continual improvement! We are committed to the QIP process in all aspects of our business and work to the goal of meeting or exceeding both our external and internal customer requirements every time. Constant feedback, measurement and adjustments are a way of life with us. We know that improved processes can allow people to achieve success and fulfillment in their work.

We are a learning organization! We are dedicated to continuous learning as a cornerstone of our business. Learning will enrich associates and customers in their personal lives, as well as their professional lives.

We are creating a heroic environment! Associates are encouraged to empower themselves to be heroic in decisions that go the extra mile to exceed customer expectations. We want to solve customer problems. Once made aware of a customer's problem or need, an associate assumes ownership and follows through until the customer is delighted with our responsiveness. Our goal is to win customers over and keep them forever in a close relationship.